Refund policy

Eligibility for Returns:

- Unopened Products: Returns are accepted within 30 days of purchase for products that are unopened and in their original packaging.

- Damaged or Incorrect Items: If the product arrives damaged or the wrong item is sent, customers may request a return or replacement within 14 days of receipt.

Non-Returnable Items:

- Opened or partially used packs cannot be returned for hygiene and safety reasons.

- Products purchased through third-party retailers must follow the retailer’s return policy.

Refunds and Replacements:

- Refunds: Processed within 5-7 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method.

- Replacements: If the customer opts for a replacement, it will be dispatched within 3-5 business days.

Return Shipping:

- Faulty or Incorrect Products: Return shipping is free, and a prepaid return label will be provided.

- Change of Mind: Customers are responsible for return shipping costs if the return is due to personal preference.

Refund & Return Process:

Step 1: Contact customer service at hello@wearehappipets.com with the order number and reason for return.

Step 2: Await confirmation and return instructions.

Step 3: Package the item securely and return it within 14 days of receiving instructions.